Ramada London

Accidentally booked a smoking room because I didn't realize that in 2017 there was still such a thing.

They carried out the special request.

The room wreaked so bad of stale cigarette smoke. It was as though the bed hadn't been changed since a group of chain smokers had just been in there. I realized my mistake but figures I would only be sleeping for 2-3 hours and it wouldn't be that bad. However, every time I changed positions while sleeping, the strong smell of smoke was released from the blankets and it woke me up every time. It was THAT bad. My fault for missing that detail while booking, but I could have never guessed that the bed would smell so bad. To top it all off, the bathroom soap dish was an ashtray. GROSS.

Great staff. Nice room.

The bath area was really out-dated and kind of rough. The tv was ancient and kind of rough to watch.

Good location

Very old -- desperately needs refurbishing towels were like burlap not Ramada quality

The room was very clean and the staff were friendly and helpful.

We could not see the parking lot from our room which would have been prefered however we did not ask to change to the other side of the hall as we decided the room was fine so I do not know if it was possible to switch.

superb bed.breakfast & bonnie the server deserves a mention

arrived on labour day,so asked for my fridge to have some beer,coke,water in it ,when i arrived at 10pm,bar closed,reception couldnt serve beer,& when i got to my room,nothing in the fridge. no draft beer in the bar.,no elevator,old & noisey a/c units. noisey car park at 2am,following a bbq there,plug in the sink diddnt work.poor meal menu choice for a ramada.young girl on reception gave out wrong info & was a grump/couldnt be bothered & then was seen in the weekend breakfast struggling with that. this hotel needs a total revamp

Large clean rooms, good mattresses, good water pressure in shower, quiet room, good lighting in room

Rooms in our wing so far from direct indoor access (or perhaps it was the poor signage) that when our key cards malfunctioned had to walk around entire perimeter of hotel at night to get to front desk; entire exterior of facility run down, filthy, decrepit including interior stairwells and hallways; locked external security doors to parking lot routinely propped open and chairs left by smokers who smoke 2 feet from the entrance; dirty glassware and dishes left in hallways for the day (no rooom service trays just dishes); tap water in room never gets cold. If you want a room located away from noise (ice machine, exits) be prepared to climb stairs to second level with luggage (no elevator access to second floor rooms at back of facility.

I did not care for this hotel overall. I would not stay here again.